Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can not offer you a full refund or exchange. There will be an extension in December due to the Christmas holidays due to potential late arrivals of packages.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If we receive the item back within 30 days from the date of purchase we will issue you with a full refund. That is our SearigsUK Limited Guarantee.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Competition Entries
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. If you are a registered member on the Searigs website that will serve as proof. Otherwise, we will need a printed copy of the Searigs Order Confirmation, sent in email at the time of purchase, with your returned product.

Please do not send your purchase back to the manufacturer. The address where you must send the items is as follows: 15 Frondeg, Penperlleni, Monmouthshire, NP4 0AN

There are certain situations where only partial refunds are granted:

Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Any item not in its original packaging

Refunds

Once your returned item(s) are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit, credit or PayPal account i.e. the original method of payment within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged however we must receive the defective items back in the original packaging. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 15 Frondeg, Goytre, Monmouthshire, NP40AN.

Shipping Returns

To return your product, you should mail your product to: 15 Frondeg, Penperlleni, Monmouthshire, NP40AN.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund as you will pay upfront.

Depending on where you live, the time it may take for your exchanged product to reach you may vary, so please allow sufficient time before making contact to our sales and support teams.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Terms & conditions.

By making a booking with Searigs UK, it is on the understanding that you agree to our terms and conditions.

Bookings:

When a booking is made it is on the understanding that you have fully read and accepted our terms and conditions of business. All bookings will be confirmed via email. All children under the age of 18 must be accompanied by a responsible paying adult/guardian. It is a clear booking condition that you fully accept the hazards involved in the fishing/Casting environment and your engagement with potentially dangerous activities.

Cancellations:

We offer tuition through a third party in many weather conditions except torrential rain and or thunder and lightning. The third party or Searigs UK may decide to cancel/postpone a coaching session due to extreme weather conditions beyond their/Searigs UK control. For example, very high winds making casting dangerous, or water conditions/levels on rivers, fields, or for any other reason where we deem it impossible to hold the course on that day, then (1). a refund minus costings will be given Or (2). an alternative date(s) may be offered, whichever is acceptable to the customer.

All our fishing guides are self-employed and rely on this as their main source of income. Upon booking your day the guide cannot accept any further work opportunities on that day, therefore cancelling your date seriously limits their chance of earning money on that day.

Cancellations must be given in writing i.e. email or from the Contact Us page. Rules for cancellations:

The customer must provide Searigs UK a minimum of 28 days’ notice; or

If less than 28 days’ notice is given then only an alternate date or partial refund will be offered; or

If less than 7 days notice no alternative will be offered and we will not be able to offer any refund, and

Any rearranged bookings after a cancellation must take place within twelve months; and

A 12-month extension voucher or cancellation may be repurchased for 50% of the face value.

If fishing permits, catering, or any other arrangements have been made for a client’s booking, which has resulted in costs to Searigs UK which are unrecoverable by Searigs UK those costs will still be chargeable and will be recovered from the customer. If conditions are unsuitable we will do our best to reschedule alternative fishing/tuition on the day. This may incur extra permit costs. Credit vouchers may be given rather than monetary refunds.

Searigs cannot be held liable for weather conditions and cancellations out of our reasonable control.

When a refund is given due to cancellation by Searigs UK, the liability will only extend to the value of the workshop that has been cancelled. The information on this website is reviewed and kept up to date regularly, however, some changes may occur. No liability can be accepted for any errors, omissions or deletions. Searigs staff or any contractor working in conjunction with us shall not be liable for any illness, personal injury or death caused out of our control or by not adhering or listening to clear safety briefings and procedures. However, this does not apply to any negligence on behalf of Searigs.

Health & Safety:

Your safety and that of all other members of the party is always our primary concern. If a client does not adhere to the safety instructions given or fails to wear the safety equipment provided and puts themselves or others at risk they will be asked to leave the session. The contract will be terminated and no refund will be applicable in these circumstances.

Duty of Care and Safety:

All customers will be given a full health and safety briefing at the start of each session as part of our duty of care, if you do not understand any aspect then please, you must, ask us to repeat it. Customers MUST highlight any pre-existing medical condition and if need be discuss any medication that may be required in case of an emergency. Customers may be asked to complete a liability release form if a condition is present. Failure to not declare a pre-existing medical condition will be considered negligent and we will not take responsibility should an incident arise.

Insurance:

Searigs recommends that all guests have travel insurance including baggage loss, damage, personal possession loss, and damage. All clients must ensure appropriate insurances cover them for the duration of their stay and the activities undertaken. Insurances must cover cancellations and curtailments, medical & emergency expenses (including repatriation), flight cancellations, personal accidents, injuries, and death.

Contests:

Searigs has the right to cancel the contest or disqualify individuals from the draw should such conditions apply:

The course is undercooked and attended by less than 8 registered attendees
Individuals do not participate; or
attend the course for the full three days without a valid reason

Disrespectful Behaviour:

Searigs UK will not tolerate disrespectful behaviour and Searigs UK has the right to terminate an individual’s right to attend the course. Drugs and Alcohol are strictly prohibited during the course hours. Any individual caught taking illegal substances or drinking alcohol will face an instant dismissal from the course.

In the event of such action, no refund will be provided and depending on the circumstances the authorities could be notified.